Uniform Alteration Services for Public Sector & Corporate Clients

Precision Tailoring. Scalable Operations. Contract-Ready

Brighton Alterations is an established specialist in professional garment alterations with over 14 years of experience serving the NHS, police services, and airline professionals. We have flexible scaling to provide high-volume, high-quality tailoring services with the infrastructure and compliance standards required for public sector frameworks and commercial contracts.

Contract-Ready Service Capabilities

Track Record

  • Over a decade of experience with NHS uniforms, police garments, and airline crew attire.

  • Familiarity with uniform standards, regulatory requirements, and garment durability.

  • Dedicated local service for Brighton, scalable across Sussex and Surrey.

Scalable Operations

  • Previously operated 5 physical locations in Brighton; we can hire to meet higher-volume contracts.

  • Centralised processing, flexible staffing, and expansion-ready logistics.

Dedicated Account Management

  • Each large client is assigned a named account manager responsible for communication, scheduling, reporting, and issue resolution.

  • This ensures continuity, accountability, and proactive service support.

Software-Backed Performance Management

We use Geelus cloud-based tailoring software, which enables:

  • Live job tracking: Every garment logged with timestamps and order status.

  • Client segmentation: Separate accounts for each contract or location.

  • Pickup/delivery monitoring: Track garments from collection to return.

  • Issue flagging & internal notes: Support quality assurance processes.

  • Automated SMS/email updates: Clients can receive status notifications directly.

This ensures traceability and transparency—both key procurement requirements.

Service-Level Agreements (SLAs)

We operate with service-level KPIs based on target ranges, reflecting the hands-on nature of tailoring. These include turnaround time bands and quality thresholds tailored to garment type and service complexity.

KPI Area Baseline Commitment
Turnaround Time Typically 10 working days standard; priority options available.
Quality Control Garments reviewed by senior staff before dispatch; corrections logged and reworked free of charge.
Traceability All garments tracked in Geelus by job number, with timestamps.
Communication Named contact responds within 1 working day; monthly summary reporting on request.

Framework & Call-Off Contract Compliance

We understand public procurement requirements including:

  • Framework agreements: We are equipped to be named suppliers under regional or national framework contracts.

  • Call-off contracts: We can service rolling requirements on an ad-hoc or scheduled basis under fixed pricing and SLA terms.

Our pricing structures, fulfilment processes, and administrative systems are built to accommodate these procurement models.

Online Job Request and Tracking Options

While Geelus does not offer a full external portal, we provide:

  • Client-specific job accounts: Separate profiles for each contract.

  • Automated order updates: Email or SMS status alerts when garments are ready or en route.

  • Monthly job summaries: CSV or PDF reports upon request for internal auditing.

This provides clients with full oversight without the need to log in to a portal.

Data Protection and GDPR Compliance

We strictly manage personal data in line with UK GDPR:

  • Data is stored within Geelus on encrypted servers.

  • Only authorised staff have access to identifiable information.

  • We avoid recording unnecessary personal details on garments.

  • Records are retained only for operational purposes and are deleted after 90 days unless otherwise agreed.

This ensures secure handling of names, reference numbers, or uniform IDs on garments.

Social Value Commitment

As a local SME based in Brighton we are in compliance with the Public Services (Social Value) Act 2012 and work with public authorities meet their social value targets.

  • We contribute to the local economy and employment.

  • We use recyclable packaging and efficient logistics.

  • We support local vocational training in sewing and alterations.

Let’s Talk About Your Requirements

Whether you're commissioning a pilot scheme or planning a long-term service framework, Brighton Alterations is ready to deliver.

Email us at: almas@brightonalterations.com
Call: 07955 751896


Based in Brighton | Serving Sussex & Surrey | National logistics available